Help
FREQUENTLY ASKED QUESTIONS.
Answers marked [TO CONFIRM] are awaiting Namgear sign-off.
Product selection
Which wash is right for me?
Bio Bike Wash is an everyday wash for bikes and gear; Nano Bike Wash is dilutable with a water-repellent finish; Waterless Bike Wash is for when water is limited. See our comparison guide.
How do I choose a size?
Smaller bottles suit home use; 5L and 25L are refill/workshop sizes. Note that Bio Bike Wash 5L and 25L are diluted before use, while 250ml and 1L are used undiluted.
Using Namgear products
How should I clean my chain?
Apply Bike Chain Cleaner or Bio Chain Cleaner, brush if heavily soiled, rinse with water, let it dry, then apply Bike Chain Lube. See the chain guide for label directions.
Can I use Quick Detailer on brake discs?
No. The label says do not apply to brake discs.
Orders & payments
Which payment methods do you accept?
[TO CONFIRM — production payment provider pending.] This prototype takes no payments.
Shipping & delivery
How are delivery charges calculated?
Delivery is calculated at checkout. [TO CONFIRM — rates and service levels pending Namgear shipping setup.]
How do I track an order?
Once live, you'll receive tracking from your order confirmation and account. [TO CONFIRM]
Returns
Can I return a product?
[TO CONFIRM — returns policy is a draft pending Namgear review.]
Accounts
Do I need an account to order?
[TO CONFIRM.] Production will use Shopify passwordless customer accounts.